We're looking for a proactive and empathetic Customer Support Advocate to become the first line of support for our Leap users. You’ll play a key role in supporting users during their live English practice sessions, helping troubleshoot issues, answering questions, and ensuring smooth operations.

You’ll work closely with our product team to share user feedback, flag common pain points, and help optimize support through documentation and automation.

This role is a great fit if you're passionate about helping people, enjoy solving problems, and want to be part of building something new and meaningful from the ground up.

• Previous experience in a customer support role, ideally in a fast-paced or startup environment.
• Excellent communication skills in both English and Spanish (Portuguese is a plus).
• Comfortable working Monday to Friday on a fixed schedule with significant overlap with Latin American time zones.
• Experience with customer support tools (Intercom or similar).
• Technically savvy and quick to learn new tools and workflows.
• Strong analytical thinking with an ability to identify patterns in user feedback and suggest improvements.
• A collaborative, solutions-oriented mindset and comfort with ambiguity.
• 😍 Bonus Points: Familiarity with software development concepts or education contexts.