Trabajo Remoto Peru

En CodersLab actualmente nos encontramos apuntando al crecimiento de nuestros equipos de manera global con el objetivo de posicionarnos con nuestros productos en más países de Latinoamérica, es por ello que estamos en búsqueda de un Especialista de Soporte IT quien deberá ser una persona motivada y orientada al cumplimiento de objetivos.

Te sumarás a un equipo desafiante y ambicioso con ganas de renovar el mercado, por lo que tus propuestas serán de mucho valor para el negocio.

¡Postula para este tremendo desafío!

• Proporcionar asistencia dentro del área de mantenimiento para sistemas Retail Pro y resolver problemas de hardware a través de soporte guiado paso a paso en cajas registradoras, computadoras de escritorio, escáneres Android y conectividad básica de red.
• Gestionar solicitudes de soporte a través de grupos de WhatsApp (un grupo por país) y registrar todos los casos en nuestra plataforma de tickets.
• Horario de trabajo de 8:00 am a 5:00 pm, hora de Centroamérica.

• Experiencia dando soporte sobre el sistema Retail Pro.
• Conocimiento básico de redes y conectividad.
• Habilidades de comunicación para brindar soporte efectivo de forma remota.
• Nivel de Ingles B2, el soporte sería via chat (Whatsapp)

• Incident management: BAU and BreakFix Tickets—Providing Level 1 and Level 2 IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
• Project Contribution: Assist in deploying new services within assigned project teams.
• Security and Compliance: Use incident logging to Work with the service security team to ensure that all end-user devices are compliant.
• Asset Coordination: for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
• Other responsibilities will be assigned as required.

• Associate's degree in computer science or communications.
• Exceptional written and verbal English skills are a must. Must have strong professional verbal and written English communication.
• At least two years of experience in End User Support.
• Proficiency in Azure Active Directory, Bitlocker, and Defender ATP. Microsoft operating systems (Windows 11, Windows Virtual Desktops). Mac OSX
• Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
• Familiarity with the deployment of smartphones (Android/iOS).
• Strong training development skills, communicating complex technical matters in an easy-to-understand way.
• Ability to engage effectively with all levels of the organization.
• A team-oriented individual with excellent communication and interpersonal skills and a strong desire to learn and grow.

Acerca del empleo

Sophos.GFT es una compañía global de soluciones tecnológicas, con operaciones en 14 países alrededor del mundo. Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Somos más de 1.500 personas expertas en tecnología, liderando proyectos que están revolucionando la industria y transformando con éxito las instituciones financieras más importantes 🌎

-Gestionar las tickets de soporte a ambientes asignados por el líder de soporte

-Realizar desarrollos en la herramienta Control M

-Escalar a soporte de nivel 3 del clientes, las incidencias detectadas en producción.

-Efectuar despliegues de desarrollos en ambientes de pruebas

-Soporte de ambientes de desarrollo y pruebas

-Apoyar al equipo funcional de la mesa de ayuda durante el diagnóstico de incidentes

-Velar por el cumplimiento de las políticas de seguridad de la información definidas por Sophos y por el cliente.

-Manejo de paquete de ofimática y soporte a software de Windows

-Programación en SQL ORACLE

-Excelente gestión y manejo de usuarios.

-Atención de llamadas telefónicas

-Manejo de herramientas de soporte remoto (Teams)

-Certificación ITIL V3 o ITIL 4

-Monitoreo de servicios, aplicaciones o API

-Conocimientos en lenguajes de programación (C++, PHP o Java))

-Manejo de herramientas de gestión de tickets (Jira)

-Desarrollo con la herramienta Control M

-Ingles B2

-Experiencia en el sector bancario

🌟 ¿Qué ofrecemos?

• Contrato a término indefinido: Estabilidad laboral y oportunidades a largo plazo.
• Medicina prepagada: Acceso a servicios de salud de calidad.
• Puntos para redimir en diferentes comercios: Beneficios que mejoran tu calidad de vida.
• Academia de aprendizaje: Oportunidades de desarrollo profesional y formación continua en áreas relevantes.

En CodersLab actualmente nos encontramos apuntando al crecimiento de nuestros equipos de manera global con el objetivo de posicionarnos con nuestros productos en más países de Latinoamérica, es por ello que estamos en búsqueda de un Applications Support Engineer quien deberá ser una persona con motivada y orientada al cumplimiento de objetivos.

Te sumarás a un equipo desafiante y ambicioso con ganas de renovar el mercado, por lo que tus propuestas serán de mucho valor para el negocio.

¡Postula para este tremendo desafío!

We are looking for an Applications Support Engineer to provide support for our critical business applications. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

This position is to work remotely from anywhere of LATAM for working outside office hours and weekends.

Responsibilities:

• Provide phone and ticket support to end users for application-related issues
• Use ZenDesk to track and manage support tickets
• Understand the applications environment and be able to diagnose payload problems using monitoring tools, including Kibana
• Escalate complex issues to the appropriate team
• Work with other IT or NOC team members to resolve application issues
• Keep up to date with the latest application changes and updates

Requirements

• 3+ years of experience in applications support
• Experience in troubleshooting device settings and mobile applications in Android and iOS environments
• Strong knowledge of ZenDesk
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) and a familiarity with API query language
• Experience with Kibana and other monitoring tools
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work off-hours and weekends
• Proficiency in advanced English

This position is to work remotely from anywhere of LATAM for working outside office hours and weekends.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Managing clinical system integration.
• Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
• Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
• Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
• Other duties as assigned.

• 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
• Proven experience working with CRM systems (desired).
• Experience troubleshooting and replacing hardware on laptops.
• Ability to manage user accounts in Active Directory and Exchange.
• Experience installing software, patches, and updates on laptops.
• Experience troubleshooting basic network and software issues.
• Ability and willingness to quickly learn new and existing technologies.
• An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
• Advanced problem solving skills.
• Fluency in English (C1) and excellent written and verbal communication skills (required).
• Available to work 6 days of the week, 48 hours per week, including weekends.
• Available to work on-site at our office in Miraflores.

• Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

• Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
• Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
• EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
• AFP retirement plan—to help you save for the future.
• We’ll assign a computer in the office so you can have the best tools to do your job.
• You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

El equipo de Data y Analytics trabaja en diferentes proyectos que combinan volúmenes de datos enormes e IA, como detectar y predecir fallas antes que ocurran, optimizar pricing, personalizar la experiencia del cliente, optimizar uso de combustible, detectar caras y objetos usando visión por computador.

Trabajarás transformando los procesos a MLOps y creando productos de datos a la medida basados en modelos analíticos, en su gran mayoría de Machine Learning, pero pudiendo usar un espectro de técnicas más amplio.

Dentro del equipo multidisciplinario con Data Scientist, Translators, DevOps, Data Architect, tu rol será extremadamente importante y clave para el desarrollo y ejecución de los productos, pues eres quien conecta la habilitación y operación de los ambientes con el mundo real. Te encargarás de aumentar la velocidad de entrega, mejorar la calidad y la seguridad del código, entender la estructura de los datos y optimizar los procesos para el equipo de desarrollo.

En cualquier proyecto que trabajes, esperamos que tengas un gran espíritu de colaboración, pasión por la innovación y el código y una mentalidad de automatización antes que procesos manuales.

Como MLE, tu trabajo consistirá en:

• Trabajar directamente con el equipo de Data Scientists para poner en producción modelos de Machine Learning utilizando y creando pipelines de ML.
• Recolección de grandes volúmenes y variados conjuntos de datos.
• Recolección de interacción con la realidad para su posterior reentrenamiento.
• Construir las piezas necesarias para servir nuestros modelos y ponerlos a interactuar con el resto de la compañía en un entorno real y altamente escalable.
• Trabajar muy cerca de los Data Scientists buscando maneras eficientes de monitorear, operar y darle explicabilidad a los modelos.
• Promover una cultura técnica impulsando los productos de datos con las prácticas DevSecOps, SRE y MLOps.

• Estudios de Ingeniería Civil en Computación o similar.
• Experiencia práctica de al menos 3 años en entornos de trabajo como Software Engineer, ML Engineer, entre otros.
• Experiencia con Python.
• Entendimiento de estructuras de datos con habilidades analíticas relacionadas con el trabajo con conjuntos de datos no estructurados, conocimiento avanzado de SQL, incluida optimización de consultas.
• Experiencia usando pipelines de CI/CD y Docker.
• Pasión en problemáticas de procesamiento de datos.
• Experiencia con servidores cloud (GCP, AWS o Azure, de preferencia GCP), especialmente el conjunto de servicios de procesamiento de datos.
• Buen manejo de inglés, sobre todo en lectura donde debes ser capaz de leer un paper, artículos o documentación de forma constante.
• Habilidades de comunicación y trabajo colaborativo.

¡En NeuralWorks nos importa la diversidad! Creemos firmemente en la creación de un ambiente laboral inclusivo, diverso y equitativo. Reconocemos y celebramos la diversidad en todas sus formas y estamos comprometidos a ofrecer igualdad de oportunidades para todos los candidatos.

“Los hombres postulan a un cargo cuando cumplen el 60% de las calificaciones, pero las mujeres sólo si cumplen el 100%.” Gaucher, D., Friesen, J., & Kay, A. C. (2011).

Te invitamos a postular aunque no cumplas con todos los requisitos.

• Agilidad para visualizar posibles mejoras, problemas y soluciones en Arquitecturas.
• Experiencia en Infrastructure as code, observabilidad y monitoreo.
• Experiencia en la construcción y optimización de data pipelines, colas de mensajes y arquitecturas big data altamente escalables.
• Experiencia en procesamiento distribuido utilizando servicios cloud.
• ​​Stack orientado a modelos econométricos (statsmodels, pyfixest), serialización.
• Experiencia con algún motor de datos distribuido como pyspark, dask, modin.
• Interés en temas "bleeding edge" de Inferencia Causal: (Técnicas Observacionales, Inferencia basada en diseño, Probabilidad y Estadística [Fuerte énfasis en OLS y sus distintas expansiones]).

• MacBook Air M2 o similar (con opción de compra hiper conveniente)
• Bono por desempeño
• Bono de almuerzo mensual y almuerzo de equipo los viernes
• Seguro Complementario de salud y dental
• Horario flexible
• Flexibilidad entre oficina y home office
• Medio día libre el día de tu cumpleaños
• Financiamiento de certificaciones
• Inscripción en Coursera con plan de entrenamiento a medida
• Estacionamiento de bicicletas
• Vestimenta informal
• Programa de referidos
• Salida de “teambuilding” mensual

En Bci nos atrevemos… Queremos ser líderes regionales en innovación, cercanía, experiencia cliente y ser reconocidos como la mejor empresa para trabajar y desarrollarse. Desde nuestra fundación en 1937, nacimos con la misión de apoyar a los emprendedores, con una fuerte pasión por simplificar, facilitar y aportar a la vida y la experiencia de miles de clientes y colaboradores, y de contribuir a las comunidades en que nos desenvolvemos. Tenemos una amplia variedad de cargos y prácticas profesionales para que puedas desplegar tu talento, en un contexto de aprendizaje continuo, entretenido, diverso y desafiante… ¿Te atreves a hacer una diferencia?

Es responsable de analizar, diseñar y construcción procesos de datos y analíticos en Python y SQL. Buscamos una persona con habilidades computacionales y analíticas y conocimiento de Machine Learning. La persona debe tener habilidades de gestión para impulsar iniciativas y proyectos de datos en conjunto con otros equipos.

Desarrollar e Implementar en producción los Servicios de datos para la gerencia de Innovación Data & Analytics.

Monitorear y optimizar modelos de Machine Learning, Heurísticas, Segmentaciones, Procesos IA Gen.

Colaboración con Equipo de Data Scientist para nuevas soluciones.

Analizar, diseñar y desarrollar servicios basados en datos que permiten al negocio proporcionar experiencias únicas a nuestros clientes.

Adquirir nuevos conocimientos para desarrollar proyectos ML, DL o IA Gen.

Titulado de Ingeniería Civil en Computación, Ingeniería de Sistemas, Civil Informático o carrera afín.

Desde 1 año de experiencia en cargos como Data Science o Data Engineer.

Conocimientos avanzados en Python.

Conocimientos intermedios en SQL.

Conocimientos Machine Learning.

Conocimientos de NLP, Embeding, Chunking, Vectorizacion.

Conocimiento de Spark.

• Lilo is an AI-solution that automates how companies buy their supplies.
• US-based Startup, backed by top-tier Silicon Valley investors.
• Co-founded by Stanford alumni and seasoned entrepreneurs Nadine and Javier, with experience in hospitality and technology.
• Lilo cuts procurement times by over 50%, by unifying suppliers and processes on one platform.
• Trusted by Marriotts, Holiday Inns, Fairfields, and many more.
• Multi-cultural team with global mindset.

We are looking for an experienced machine learning engineer to work on retrieval & search problems across our platform. As the our platform frows, retrieval & search have emerged as key use cases for our models, and we are investing in ensuring that we can offer these search-based product experiences for our users. You will be at the center of our retrieval & search efforts as a company. This is an ideal role for someone who wants to work in highly complex problems.

• Design and implement search algorithms that leverage ElasticSearch for optimal performance.
• Utilize machine learning techniques to enhance search relevance and user experience.
• Develop and maintain Typescript and JavaScript-based solutions to integrate with our procurement platform.
• Analyze search data to identify trends and make recommendations for improvements.
• Collaborate with product teams to understand user needs and translate them into technical specifications.

We are looking for a highly skilled Senior Search Engineer who has extensive experience with ElasticSearch, machine learning, Typescript and JavaScript. The ideal candidate will have a strong background in designing search systems that provide intuitive and efficient user experiences. You should be able to work in a fast-paced environment that values innovation and creative problem-solving.

• C1 or C2 English level (oral and written)
• Proficiency in ElasticSearch and its features.
• Strong programming skills in JavaScript and Typescript
• Experience with machine learning frameworks and applications.
• Excellent analytical skills and data-driven mindset.
• Ability to work independently and collaboratively within a team.

• Familiarity with cloud services (AWS, Google Cloud, etc.).
• Experience working with marketplaces and/or e-commerce platforms.
• Experience in large-scale search implementations.
• Understanding of user experience design principles.

• Competitive salary and performance bonuses.
• Professional development opportunities.
• Collaborative and innovative work environment.

• Asistir en los procesos de selección de personal.
• Participar en la elaboración de perfiles de puestos.
• Realizar entrevistas y evaluaciones de candidatos.
• Apoyar en la gestión de talento interno.

• Estudios en curso o recién egresado en Psicología, Recursos Humanos, o afines.
• Capacidad de comunicación.
• Trabajo en equipo.
• Interés en el área de recursos humanos.
• Organización y atención al detalle.

WE ARE

SoftServe is a leading advisory and IT development services company that assists clients in constructing cutting-edge and innovative solutions while delivering exceptional value. Together with you, we establish and achieve goals to foster mutual growth, learning from both successes and mistakes.

Global Talent Operations team who's main goal is to make the company better by recruiting the right people with the right opportunities is looking for you, an experienced specialist for the Chile market, who will share our common goal to make the company better by matching the right people with the right opportunities.

• Provide an impeccable candidate experience
• Screen resumes, interview candidates, and make selection recommendations to hiring managers
• Prepare a candidate slate within an appropriate and consistent timeline by providing detailed information about our company, business strategy, department specifics, job descriptions, and defining applicants’ expectations
• Track all recruitment activity in the company's ATS as well as manage hires in Workday
• Cooperate with GTO to support and manage 3rd party agency resources as necessary
• Collaborate with finance, HRBP and business leaders to drive recruiting plan
• Develop a pool of qualified candidates in advance of need
• Analyze the external labor market as per company needs on a permanent basis and proactively respond to it
• Conduct regular follow-up meetings with vacancy requestor to determine the effectiveness of recruiting up to

• Holding a bachelor’s degree or higher
• Possessing 3+ years of recruiting in executive search company focused on IT
• Good at learning and adapting to changing business needs
• A result-oriented, effective and motivated recruiter who puts candidate's experience as the highest priority
• Experienced in employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management
• Skilled in communicating recruiting achievement, providing updates to all stakeholders through meetings, email updates, etc.
• Capable of creating and extending the recruiting pipeline, maintain the database of candidates and recruitment-related reports
• Strongly motivated to manage customer/partner expectations
• Familiar with Applicant Tracking System for sourcing, tracking, and managing candidates
• Demonstrating Intermediate strong English level both in speaking and writing

• Be a part of a team focused on making an impact on the business and recruiting for innovative talents
• Accompany talents to pursue their career path within SoftServe
• Grow and experiment: we are open to all innovations, just come and share your ideas
• Take part in internal and external events where you can build and promote your personal brand
• Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes

Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. By making fish farming cheaper and more viable than livestock production, we aim to mitigate one of the biggest causes of climate change and help prepare our planet for impending population growth. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come. Through custom underwater cameras, computer vision, and machine learning, we are able to quantify fish weights, detect health status, and generate optimal feeding plans in real time.
This role is flexible and is based out of our Chilean offices Puerto Varas and involves occasional travel to the United States and Norway.
You should be familiar with Linux, networking, certificate authorities, and deploying software to both ARM64 and AMD64 hardware.

• Ensure that Aquabyte has reliable and redundant means by which to securely deploy new software to remote IoT devices.
• Improve our redundancies such that the impact of a hardware failure is minimized.
• Improve our autoconfiguration story so that field operations do near-zero on-site configuration to install our hardware.
• Improve our observability and monitoring to detect software or hardware issues before they cause an outage.
• Participate in diagnosing and fixing device issues remotely and implementing procedures and tooling to help enable the field team to self-diagnose and fix issues themselves.

To be considered for this role, you should have an Engineering or Computer Science degree and a solid understanding of TCP/IP. You must also have experience writing and building software, with professional experience in C, C++, Golang, Python, or Rust. Familiarity with Linux, networking, certificate authorities, and deploying software to both ARM64 and AMD64 hardware is essential. This role requires a proactive approach to problem-solving and the ability to work independently in a fast-paced environment.

• Experience with cloud environments such as AWS.
• Software development on an embedded device.
• Experience deploying to off-site hardware.
• Familiarity with proxies, switches/routers, DHCP, HTTP, DNS, TLS, NTP, SSH, and NAT.
• Experience with containerized workloads such as Docker.
• Professional experience working with cameras.
• Build and maintain fleet operations tools for monitoring, notifications, trending, and analysis.
• Experience managing certificate authority processes.
• Working experience with wireless networks.
• Experience at a small & quickly growing startup.

We offer a competitive salary, potential travel opportunities, and the chance to evolve in a fast-paced environment. You will have the opportunity to shape a business in its early days and receive ideas, feedback, and suggestions from colleagues who are the best in their field. At Aquabyte, we admire interesting people with unique backgrounds and strongly encourage you to apply even if you don’t satisfy all the requirements. We will get back to you as soon as possible!