About Sensible

Sensible connects software to the messy, unstructured data that businesses encounter every day. Today, Sensible is the easiest way to get structured data out of documents. Founded in 2020, we have happy customer using Sensible across financial services, insurance, real estate, and logistics. We have built our own deterministic document query language, SenseML, and leverage the full power of LLMs to power accurate document extraction workflows.

About the role

We are hiring a customer success engineer (CSE) to lead customer implementations, provide support to existing customers, and help write configurations that leverage SenseML. The CSE team is an integral part of the Go-To-Market (GTM) team that is on the frontlines of working with customers and prospects. It is also a cross-functional role that works closely with our engineering team for product feedback initiatives. This is a role that requires both high degree of technical skills and customer-facing experience.

Official source: getonbrd.com.

About you

• You're comfortable navigating technical subjects and concepts. You don't need to have been a software engineer to be successful, but you should be very comfortable writing, reading and reasoning about code.
• You enjoy developing relationships and can collaborate effectively with a wide range of people, executives, engineers, operations agents alike.
• You are a go-getter who can proactively prioritize work without constant oversight
• You have a high level of detail orientedness
• You are used to working on tight timelines and always putting the customer first
• You have a high degree of customer empathy or have experience working in a customer-facing role. The work that you do will be one of the first touchpoints that a customer has with Sensible, and first impressions count.
• You're a clear, concise communicator, fluent in written and spoken English.