Technical Support Engineer (QA/automation)

SA Expeditions

Salary: Gross salary $3000 - 5000
Type: Full time

Tags: JavaScript SQL QA Soporte técnico

SA Expeditions operates as a travel-tech incubator blending leads, operations and technology with a premium product vision. As part of the team, you’ll contribute to shaping a high-end travel platform by transforming frontline insights into automated safeguards and robust testing. You’ll collaborate with senior designers and engineers to ensure a seamless experience for luxury bookings and affiliate interactions, driving product evolution through reliable, scalable tooling and data-informed decisions.

Opportunity published on Get on Board.

What You’ll Build & Manage

Own the frontline support flow for luxury design teams, delivering elegant workarounds and rapid resolutions to keep $10k+ bookings moving.
Develop and maintain an automated guardrails system with E2E tests (Playwright, Cypress, or Selenium) to prevent recurring issues.
Build a knowledge base of workarounds and known issues to empower designers and affiliates to self-serve problems before they reach support.
Collaborate with PM and Tech Lead to prioritize the product roadmap based on frontline pain points and recurring themes.
Utilize Chrome DevTools, Postman/Insomnia, and SQL to investigate data and troubleshoot complex SaaS interactions.
Champion a user-centric approach, translating technical root causes into empathetic, clear communication for high-net-worth stakeholders.

Role Overview

We are seeking a Technical Support Engineer with a passion for QA and automation to join SA Expeditions. You will bridge the gap between luxury travel designers and our technical team, transforming reactive support into proactive quality. You will be tracing root causes in real-time, craft automated tests to prevent regressions, and build a trusted knowledge base that accelerates problem-solving. The ideal candidate thrives in a fast-paced, high-expectation environment and is fluent in English, capable of handling high-pressure communications with premium clients and partners.

Required experience includes 3+ years in Technical Support, QA, or a hybrid Support Engineering role; proficiency with Browser DevTools, Postman/Insomnia, and SQL for data investigation; automation experience with Playwright, Cypress, or Selenium; and comfort working in a JavaScript/TypeScript ecosystem. You should demonstrate a structured debugging approach to differentiate frontend, backend, and third-party API issues, and possess exceptional written communication skills suited to high-net-worth service delivery.

Desirable Skills

Experience in travel-tech or SaaS platforms, strong empathy for designers during high-stakes sales, and a track record of turning support scenarios into automated tests and preventative measures. Familiarity with API payload investigation, performance monitoring, and cross-functional collaboration with product and engineering teams is highly valued. A proactive mindset, curiosity, and a customer-first attitude will help you thrive in our incubator environment.

Benefits & Perks

We are an incubator for human expertise, and you are the person who keeps that expertise moving. You won't be tucked away in a ticket queue; you will be a high-visibility member of a senior team. At SA Expeditions, your support tickets aren't just chores—they are the blueprints for our next round of automation and product evolution.

Fully remote You can work from anywhere in the world.

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Source: GetOnBoard | Main Category: Customer Support