Content Designer

Contract: 3 months with likely extension

Rate: Up to £380 per day, Inside IR35

Location: Manchester, Newcastle, Blackpool or Sheffield

Working pattern: Hybrid, with onsite attendance once or twice per month and for in-person sprint meetings

Clearance: Candidates must be eligible for SC clearance

Start date: ASAP

Previous experience working within a UK government department or agency is essential

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We are looking for an experienced Content Designer to join a multidisciplinary User-Centred Design team delivering digital services for a major UK government organisation. You will work alongside other design professionals, with support from a permanent Senior Content Designer, to create accessible, clear and evidence-based content that meets user needs

The role

As a Content Designer, you will take responsibility for developing and improving content throughout the service lifecycle. You will use research, data and testing to make informed content decisions, ensuring that services are accessible, easy to understand and written in plain English. You will work closely with user researchers, interaction designers, service designers, developers, product managers and other stakeholders within an Agile delivery environment.

Key responsibilities

• Create accessible, user-centred content written in clear and concise plain English.
• Follow established content processes, patterns and style guidelines.
• Use qualitative and quantitative data to inform content decisions.
• Develop different ways of presenting and explaining complex information.
• Test content with users and refine it based on evidence and feedback.
• Collaborate effectively with colleagues across a range of disciplines.
• Advocate for user-centred and evidence-based content with stakeholders.
• Contribute to Agile ceremonies, sprint planning and multidisciplinary team activities.
• Support the development of content layouts, prototypes and wireframes.

Essential experience

• Substantial professional experience as a Content Designer.
• Previous experience working within a UK government department or agency.
• Strong knowledge of accessibility standards and inclusive content design.
• Demonstrable experience creating clear, accessible and plain English content.
• Experience applying content patterns, standards and style guidelines.
• Experience using user research and data to make content decisions.
• Experience testing and iterating content.
• Strong stakeholder management and collaboration skills.
• Experience working within Agile delivery teams.
• Eligibility to obtain Security Check clearance.

Desirable experience

• Experience designing content for government or public sector digital services.
• Familiarity with Government Digital Service principles and standards.
• Experience using design and prototyping tools such as Figma, Mural, Lucid or Sketch.
• Experience producing content layouts and wireframes.
• Previous experience working as part of a wider User-Centred Design team.

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