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E-commerce Customer Support Virtual Assistant
📌 Rol: E-commerce Customer Support Virtual Assistant
🌎 Ubicación: 100% remoto (Worldwide)
💼 Tipo de Contrato: Independent Contractor | Full-Time (40 hs/semana)
🎓 Formación: No especificado
📋 Descripción General
20four7VA busca un/a Customer Support Virtual Assistant para apoyar a un negocio de retail y e-commerce en crecimiento. El rol será punto clave de contacto con clientes y vendors, resolviendo consultas, issues de órdenes y solicitudes de documentación, con foco en una experiencia de atención clara y profesional.
📋 Responsabilidades Principales
• Atender consultas de clientes vía email y Zendesk (tickets).
• Brindar soporte sobre productos, órdenes, envíos, devoluciones y políticas.
• Gestionar devoluciones, refunds y reshipments con comunicación empática.
• Coordinar con vendors para resolver problemas de órdenes o documentación.
• Proveer documentos (MTRs, invoices, certificates of compliance, delivery slips).
• Recuperar documentación desde Mirakl o contactando vendors.
• Colaborar con equipos internos vía Microsoft Teams.
• Mantener registros precisos y escalar casos complejos cuando sea necesario.
🎯 Requisitos
• Experiencia previa en customer service o soporte e-commerce (preferido).
• Inglés escrito sólido.
• Manejo profesional de reclamos y resolución de problemas.
• Perfil organizado, confiable y orientado al detalle.
• Experiencia con Zendesk, Mirakl u plataformas similares (plus).
🏖️ Beneficios
• Trabajo 100% remoto.
• Horario full-time (lunes a viernes) durante horario laboral EST.
• Oportunidad de trabajar con clientes de mercados desarrollados (US, UK, CA, AU).
📞 Remote Call Center Agent – Near-Native English Required | Full-Time CST | Bonuses
🌟 Remote Call Center Agent (LATAM)
$6–$8/hr + Monthly Bonuses Up to $1,000 | Full-Time | CST
Campbell Health Center (Houston, Texas) is hiring a high-performing Call Center Agent to join our remote team.
We are a fast-growing clinic specializing in regenerative medicine and non-surgical pain relief — and our call center is the front line of patient care.
If you are hungry, competitive, disciplined, and an excellent communicator, this is a powerful opportunity to grow your income and career.
If you are slow, passive, or looking for easy work — this role is NOT for you.
🔥 What You’ll Do
This is a high-performance appointment-setting & patient support role (not sales).
- Handle inbound and outbound calls
- Respond to patients via CRM.
- Follow a strict, proven script confidently
- Book appointments and manage scheduling changes
- Route patient questions/concerns to the correct team member
- Keep CRM notes highly accurate
- Follow up proactively — no waiting to be told what to do
- Meet and exceed monthly performance goals
⚡ Requirements
- Near-native English (clear, confident, fast)
- Strong communication skills and a professional phone presence
- Full-time availability, we seek someone who can work on weekends too.
- High energy, self-discipline, and accountability
- Reliable high-speed internet
- Backup power + backup internet (very important)
- Quiet, interruption-free workspace
- Experience with CRM, VOIP, Google Sheets, Slack (preferred)
- A computer that is fast enough and can handle a lot of tabs open and different systems.
If you’ve worked in call centers, appointment setting, or customer service — great.
If not, but you’re hungry, competitive, and a fast learner — also great.
💰 Compensation
- $6–$8 USD/hr depending on experience
- Monthly performance bonuses for the Top 3 agents:
- Earn from $100 up to $1,000+ monthly based on results
Top performers consistently earn significantly more than the base pay.
🚀 Who Thrives in This Role
✔ Fast thinkers and fast movers
✔ Relentless follow-up
✔ Competitive, goal-oriented, driven individuals
✔ People who want to grow income through performance
✔ People who take ownership, not excuses
❌ Who Should NOT Apply
- Those with weak English
- Those who move slow or lack urgency
- Those who can't follow a script
- Those who rely on supervision to stay on track
- Those without stable internet/power
Customer Support Specialist
📌 Rol: Customer Support Specialist
🌎 Ubicación: 100% Remoto (Worldwide)
💼 Tipo de Contrato: Full Time
🎓 Formación: No especificada
📋 Descripción General
Whop busca un/a Customer Support Specialist para brindar soporte a usuarios y creators a través de live chat (Intercom). El rol se enfoca en resolver issues de forma clara y rápida, colaborar con otros equipos cuando sea necesario y mantener altos niveles de satisfacción del cliente en un entorno dinámico.
📋 Responsabilidades Principales
• Ser el primer punto de contacto vía Intercom para usuarios y creators.
• Diagnosticar y resolver problemas con respuestas claras y completas.
• Colaborar con el equipo para casos complejos y escalar cuando corresponda.
• Mantener una experiencia de soporte rápida, efectiva y amigable.
• Participar en reuniones del equipo y proponer mejoras de procesos.
🎯 Requisitos
• Experiencia previa en customer support o rol similar.
• Excelente comunicación escrita y verbal.
• Fuertes habilidades de resolución de problemas y foco en el cliente.
• Capacidad para trabajar en entornos rápidos y manejar múltiples tareas.
• Disponibilidad para turnos rotativos, incluidos fines de semana y noches.
• Plus: familiaridad con Whop, Intercom, Slack y Linear; experiencia en e-commerce.
🏖️ Beneficios
• Salario: USD $48,000 anuales.
• Trabajo 100% remoto.
• Turnos disponibles: 12pm–8pm EST, 4pm–12am EST, 12am–8am EST (fines de semana rotativos).
Patient Support Specialist
Exclusive to Get on Board.
About the Role
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and resolution skills
- Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Customer Success Analyst
This job is published by getonbrd.com.
Funciones y responsabilidades
- Gestionar proactivamente la relación con los clientes para asegurar su éxito, satisfacción y retención.
- Resolver de forma eficaz los problemas y requerimientos reportados para garantizar la continuidad y calidad del servicio.
- Identificar y desarrollar oportunidades de crecimiento (cross-selling y up-selling) dentro de la cartera de clientes.
- Mantener una comunicación efectiva y constante, asegurando respuestas oportunas a las necesidades del cliente.
- Trabajar con equipos de producto, servicios y soporte para garantizar la entrega de soluciones alineadas a los objetivos del cliente.
- Analizar métricas de uso, satisfacción y resultados operativos para proponer mejoras y acciones preventivas.
- Elaborar informes y presentaciones de valor para clientes y stakeholders internos.
Descripción del perfil y requisitos
Requisitos mínimos: formación en Ingeniería Civil, Comercial o Industrial.
- Nivel avanzado de Office (Excel, PowerPoint)
- Manejo básico de herramientas de BI (Power BI, Tableau, Python Pandas, etc.).
- Conocimientos en logística y análisis de datos son deseables.
Habilidades de comunicación, excelencia, orientación al cliente, trabajo en equipo y capacidad para gestionar múltiples clientes y proyectos simultáneamente.
Competencias y experiencia deseables
Beneficios
Horario laboral: Lunes a viernes Full Time⏱️
Proyectos retadores y uso de tecnologías a la vanguardia 🤓
Asignación por concepto de movilización y colación🪙
Technical Support Specialist
Apply through Get on Board.
Key Responsibilities
- Respond to and resolve customer support tickets related to platform issues, installation and setup, platform usage questions, and general technical inquiries.
- Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
- Perform remote troubleshooting sessions based on trader requests to diagnose and resolve issues efficiently.
- Document and report support interactions, issues, and resolutions in a clear, structured manner; maintain knowledge base and contribute to process improvements.
- Collaborate with internal teams to ensure accurate information sharing and timely escalation when needed.
- Stay current with industry best practices in customer and technical support, and participate in ongoing learning about trading platforms and support methodologies.
- Contribute to refining support processes, workflows, and documentation for increased efficiency and effectiveness.