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$$$ Full time
Administrative & Program Operations Virtual Assistant
  • 20four7VA
  • Remoto 🌎
Full Time Google Workspace (Docs Sheets Drive Calendar) Eventbrite/Evite

📌 Rol: Administrative & Program Operations Virtual Assistant

🌎 Ubicación: 100% remoto (Worldwide)

💼 Tipo de Contrato: Independent Contractor | Part-Time (10–20 hs/semana)

🎓 Formación: No especificado


📋 Descripción General

20four7VA busca un/a Senior-level Administrative & Program Operations Virtual Assistant para apoyar a una organización de liderazgo y coaching. El rol se enfoca en ordenar, estructurar y sistematizar materiales, programas y operaciones, pasando luego a soporte operativo continuo. Ideal para perfiles muy organizados, orientados a procesos y con experiencia en negocios de servicios, coaching o educación.


📋 Responsabilidades Principales

• Organizar archivos digitales, documentos y drives compartidos en sistemas claros.

• Centralizar recursos de programas de liderazgo, coaching y parenting en una librería interna.

• Crear SOPs, trackers y workflows operativos.

• Coordinar workshops y eventos (scheduling, listings y follow-ups).

• Apoyar promoción de eventos y recursos vía email y redes (posts, reminders).

• Mantener seguimiento operativo, comunicación básica con leads y reportes de avances.


🎯 Requisitos

• Experiencia senior como Business Support VA, Executive Assistant u Operations Assistant.

• Fuertes habilidades de organización y construcción de procesos desde cero.

• Experiencia con coaches, educadores, nonprofits o negocios de servicios (preferido).

• Inglés escrito y oral sólido.

• Perfil tech-savvy, discreto y profesional con información sensible.

• Disponibilidad lun–vie con solapamiento EST (10 AM–4 PM, flexible).


🏖️ Beneficios

• Trabajo remoto part-time (10–20 hs/semana).

• Horario flexible dentro de EST.

• Proyecto con alto impacto organizacional.

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$$$ Full time
Remote Risk Management Administrator
  • HireLatam
  • Remoto 🌎
Full Time Microsoft Office

📌 Rol: Remote Risk Management Administrator

🌎 Ubicación: 100% Remoto (Latinoamérica)

💼 Tipo de Contrato: Full time

💰 Salario: USD $1,000 – $2,000 mensuales (pago por bank transfer o Thera)

🕒 Horario: Lunes a Viernes, 8:00 AM – 5:00 PM ET


📋 Descripción General

Buscan un/a Risk Management Administrator para coordinar, gestionar y dar seguimiento a actividades de risk management en múltiples compañías bajo el mismo ownership. El rol se enfoca en cobertura de seguros anual, renovaciones, auditorías, compliance y documentación, trabajando con equipos internos y proveedores de seguros.


📋 Responsabilidades Principales

• Administrar el programa de seguros para múltiples entidades (GL, workers’ comp, auto, cyber, professional liability y coberturas especializadas).

• Coordinar renovaciones anuales y gestionar coberturas para nuevas adquisiciones/equipamiento durante el año.

• Controlar COIs internos y de vendors para cumplir requisitos contractuales.

• Apoyar al equipo de contract management revisando requisitos de seguros y riesgo.

• Coordinar con equipos de proyecto, vendors y subcontractors para asegurar compliance de riesgo.

• Asistir en auditorías anuales y reporting interno relacionado a exposición de riesgo/seguros.

• Identificar posibles issues de riesgo y escalar a management cuando corresponda.


🎯 Requisitos

• Experiencia en insurance administration / risk management.

• Conocimiento de pólizas, certificados ACCORD 25 y procesos de claims.

• Plus: experiencia en construcción.

• Manejo de Microsoft Office.

• Perfil organizado, detallista, con buena comunicación y ritmo de trabajo ágil.

• Requisito de postulación: voice/video recording en inglés (mínimo 30 segundos).


💻 Requisitos de Hardware

Windows (no Mac), mínimo 16GB RAM, setup de doble monitor (2 pantallas), internet estable y espacio de trabajo quieto.

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$$$ Full time
Admin Virtual Assistant – Data & CRM Support
  • 20four7VA
  • Remoto 🌎
Full Time CRM systems (training provided) Microsoft Excel Google Sheets Google Workspace Web research tools

📌 Rol: Admin Virtual Assistant – Data & CRM Support (CPT-10321)

🌎 Ubicación: 100% Remoto (Worldwide)

💼 Tipo de Contrato: Part time (20 hs/semana) – Independent Contractor

🧩 Nivel: Entry Level (Admin VA)

🏢 Empresa: 20four7VA (cliente: multifamily commercial real estate brokerage)

🕒 Horario: Lunes a Viernes, 8:00 am – 5:00 pm (EST) flexible


📋 Descripción General

Rol administrativo backend (no client-facing) enfocado en verificación de datos, research liviano y carga/orden en CRM. Ideal para alguien detallista, cómodo con tareas repetitivas y orientado a mantener registros limpios y consistentes.


📋 Responsabilidades Principales

• Ingresar y actualizar contactos, propiedades y deals en el CRM.

• Completar campos requeridos con consistencia y marcar datos faltantes/confusos.

• Verificar información de propiedad/ownership/contactos usando fuentes provistas.

• Hacer research liviano para completar gaps.

• Apoyar data scraping e imports (según indicaciones).

• Seguir SOPs de estándares de datos y organización.

• Trackear progreso y comunicar issues/inconsistencias.


🎯 Requisitos

• Alta atención al detalle y precisión.

• Comodidad con tareas repetitivas y estructuradas.

• Buen nivel de typing y data entry.

• Excel o Google Sheets (básico a intermedio).

• Capacidad de seguir instrucciones escritas y SOPs al pie de la letra.

• Perfil organizado/a, confiable y self-motivated.

• Experiencia previa admin/data entry es un plus, no excluyente.


🏖️ Condiciones

• Engagement bajo Master Services Agreement + Statement of Work.

• No es relación de empleo; se trabaja como contractor vía 20four7VA.

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Gross salary $1000 - 1600 Full time
Executive Assistant to the CEO
  • Creative Technologies Group, LLC
CEO Gsuite Slack Project Management

Creative Technologies Group, LLC operates Viral App Launch, a specialized marketing agency focused on accelerating growth for tech startups by driving significant user acquisition and securing investor connections. The company has a proven track record, launching over 150 mobile apps since 2016, including major clients like TikTok, Triller, and Xfinity. Headquartered in Los Angeles, California, Viral App Launch helps startups rapidly scale to 10,000 or even 100,000 users, while introducing them to a network of 20 angel and venture capital investors. The team operates in fast-paced, innovative environments aimed at delivering measurable performance and sustainable business success.

This job offer is on Get on Board.

Key Responsibilities

Executive & Strategic Operations
•Manage the CEO’s calendar, including time-blocking, prioritization, and scheduling
•Coordinate travel arrangements, itineraries, and inbox management
•Translate key calls and strategic discussions into actionable tasks in ClickUpTrack internal follow-ups, deadlines, and weekly deliverables
•Prepare and distribute meeting agendas, notes, summaries, and team updates

Sales & Business Development Support
•Assist with post-call follow-ups, proposals, and partner outreach
•Support Stripe payments, invoicing, and light sales operations
•Maintain organized documentation for pipelines and partnerships
•Coordinate contracts, thank-you gifts, and sales-related materials

Hiring & People Operations
•Post job openings and manage inbound applications
•Review resumes and conduct initial screening interviews
•Coordinate onboarding and offboarding processes

Client Operations & Event Planning
•Support onboarding for new clients and internal launches
•Assist with planning quarterly Founder events and team retreats
•Own logistics, scheduling, and coordination for events and experiences

Finance, Legal & Administrative Support
•Assist with wire transfers, subscriptions, renewals, and expense tracking
•Handle light HR, legal, and administrative tasks on behalf of the CEO

What You’ll Do and Why It Matters

  • Exceptional attention to detail and follow-through
  • Calm under pressure and comfortable with ambiguity
  • Strong ownership mindset and proactive problem-solver
  • Clear communicator with strong organizational skills
  • Tech-forward and self-sufficient (ClickUp, Slack, Google Suite, Loom, Stripe, Zoom)
  • Desire to grow long-term within a startup environment

What We Offer

  • Competitive salary structure with immediate cash payouts for each closed deal, empowering you to be rewarded directly for your performance.
  • Attractive bonus incentives that recognize and motivate the achievement of ambitious targets.
  • Fully remote work model with flexible working hours to support your work-life balance and productivity.
  • Clear pathways for upward mobility, including opportunities to transition into executive leadership roles within the company.
  • Access to regular training sessions led by top-tier marketing professionals to continuously enhance your skills and career growth.
  • Exposure and opportunity to work alongside high-profile clients like Google, TikTok, and UMG, offering valuable industry experience.

We foster a dynamic and stimulating work environment where creativity drives success and we actively encourage candidates who are eager to make a significant impact in the tech marketing arena.

Fully remote You can work from anywhere in the world.
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Gross salary $1500 - 1900 Full time
Operations Manager
  • nClarity
Data Analysis Project Manager CRM English

nClarity’s mission is to help commercial HVAC contractors modernize how they deliver service by shifting from fixed, calendar-based maintenance to condition-based maintenance. We achieve this by combining rugged monitoring hardware installed in HVAC equipment with Virtual Technican AI Agents that process real-time performance data.

We’re a small team with a big vision. You’ll have real ownership and be expected to learn on the job from day one. You will work directly with leadership, see your work ship quickly, and watch that work have an impact in the real world. You will be in an environment where you are expected to speak up and take action if you have an idea, and your ideas will be valued.

We are seeking a hungry, proactive, and high-agency Operations Manager who wants a front row seat in applied AI. If you want a remote role where you’ll have significant career growth opportunities, build strong operational muscles, and help shape how a company scales, please apply.

Apply without intermediaries through Get on Board.

Job functions

Role Summary: Owns order‑to‑cash workflow for Pulse to drive on‑time fulfillment, keep the team and systems in sync, and continuously optimize+update processes to handle 120 units/week scale using AI.

2026 Success Outcomes:

  • On-Time Fulfillment: Ship 95%+ of all Pulse orders within 48 hours of receiving the order
  • Scalable SOP Coverage: 100% of critical operations workflows documented (ie SOPs, checklists) and maintained so new hires can execute core workflows independently within 2 weeks of hiring
  • 2027+ Fulfillment Readiness: Time-per-unit metrics measured at each major workflow step that demonstrate 120 units/week fulfillment capacity without increasing 2026 operational headcount
  • System of Record Discipline: CRM/inventory/project management tools stay aligned, minimal rework, no shadow tracking as the source of truth

Key Responsibilities:

  • Maintain a real-time board that shows the number of units, buildings and contractors with drill downs for sold/shipped/installed
  • Coordinate cross-functional fulfillment: inventory availability, kitting, shipping communications
  • Build and maintain SOPs, templates, checklists, and training materials for all recurring operational workflows
  • Lead continuous improvement: run retrospectives on misses, identify root causes, implement fixes, and measure results
  • Run routine production data analyses (yields, cycle time, exceptions) under leadership guidance to spot efficiency and cost‑reduction opportunities

Qualifications and requirements

  • 2 years of project management and process ownership experience
  • Excellent written and verbal communication skills
  • Fluent or native in English
  • A demonstrated aptitude or interest in applying AI to business processes
  • Experience working with modern work management and CRM tools (ie. Hubspot, Monday, etc)
  • Interest and experience working with data (in spreadsheets or other tools) to find insights

Conditions

  • Flexible work hours - Handling personal errands or attending appointments is not an issue, as long as you properly communicate your availability to the rest of the team and ensure you meet the 40 hr per week minimum.
  • Unlimited PTO - After a probationary period of 90 days, you will receive unlimited vacation!
  • Rapid career growth - We are seeking Series A funding in the latter part of 2026. If successful, our company will quickly grow, and with it, your salary and opportunities.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Informal dress code No dress code is enforced.
Vacation over legal nClarity gives you paid vacations over the legal minimum.
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$$$ Full time
Dental Admin Assistant
  • Virtual Staffing Careers
Customer Service Windows Security Software

At Virtual Staffing Careers we provide quality services by the hand of talented Virtual Assistants, and that's where you come in!
As a Dental Admin Assistant, you'll play a pivotal role in supporting healthcare providers and ensuring seamless operations within a medical or dental office environment. You'll be required to be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.

Important: This is a fully bilingual role (English and Spanish), exclusive for candidates in LATAM in an Independent Contractor type of agreement.

Official job site: Get on Board.

Duties and Responsibilities

  • Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients.
  • Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
  • Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
  • Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with the billing department to resolve any discrepancies and ensure timely reimbursement.
  • Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
  • Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
  • Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
  • Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
  • Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

Requirements

  • Proven experience in the healthcare industry
  • Proficiency in English communication, both written and verbal
  • Proficient in virtual office tools, EHR systems, and communication platforms
  • Strong customer service and critical thinking skills
  • Understanding of HIPAA regulations and the importance of patient data confidentiality
  • Strong problem-solving skills and ability to work with minimal supervision
  • Willingness to work in US time zones (PST, EST, CST)
  • High school diploma or equivalent
  • A stable and high-speed internet connection preferably 25 MBPS or higher
  • Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
  • Headset/earphone with noise cancellation and webcam at 720p or higher resolution

Bonus Points if You Have

  • Specific Software Fluency: If you used to utilize Dentrix, Open Dental, Eaglesoft, etc. list these specifically as a plus.
  • Advanced Excel: Ability to use pivot tables or formulas to track aging accounts and collection trends.
  • Revenue Cycle Tech-Savvy: Proficient in using third-party clearing house platforms to expedite reimbursements and manage digital attachments (X-rays, narratives).
  • Consistency and Reliability: You're a steady presence who likes to keep things moving smoothly, even on busiest days.

Benefits of Joining Our Team

  1. 💰 Commensurate with Experience: Earn a salary rate of US $5-$6 per hour for a full-time commitment of 40 hours per week. We believe in recognizing and valuing your contributions, ensuring you’re rewarded for your hard work.
  2. 🌟 Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you’re well-prepared to embark on your next chapter when the time comes.
  3. 🏥 Health Guardian: Your well-being is our top priority. Enjoy comprehensive Health & Wellness allowance.
  4. 🚀 Supercharged Wi-Fi Connectivity: Stay connected and productive with a monthly subsidy towards your home Wi-Fi.
  5. ✈️ Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies.
  6. 🎉 Celebrate Your Success: Prepare for an unforgettable anniversary recognition program that celebrates your commitment and accomplishments.

Fully remote You can work from anywhere in the world.
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Gross salary $25000 - 35000 USD/year Full time
Senior Finance Manager
  • Deep Cognition
Sales SaaS Growth Revenue Management

About Deep Cognition: We are a US-focused AI and technology company delivering advanced AI-enabled solutions. The Senior Finance Manager will own the end-to-end financial health of our US operations, collaborating with cross-functional leaders to drive profitability and sustainable growth. This role will partner with Sales, HR, Operations, and Legal to ensure accurate financial reporting, robust internal controls, and scalable processes as we expand in the US market. The project scope includes strengthening revenue recognition practices, optimising P&L performance across US accounts, and delivering actionable financial insights to guide pricing, budgeting, and strategic initiatives.

The role will also support external audits, investor reporting, and strategic planning activities to align with the company’s US market strategy and long-range plan.

Apply to this job opportunity at getonbrd.com.

Functions

Own and manage end-to-end P&L for US operations. Lead monthly close, variance analysis, and detailed reporting to executive leadership. Oversee US revenue recognition, invoicing, and billing cycles in compliance with applicable accounting standards. Drive budgeting, forecasting, and long-range financial planning aligned with US market strategy and business goals.

Sales compensation and payout governance. Lead sales commission planning, calculation, validation, and monthly payouts for US-based sales teams in close collaboration with HR and Sales. Ensure alignment with sales targets, quota setting, and contract terms to optimize profitability and incentive effectiveness.

Financial planning and analysis. Build robust financial models and scenario analyses to support pricing, product mix decisions, and growth initiatives in the US market. Provide executive dashboards and insights to enable informed business decisions.

Controls, compliance, and governance. Maintain internal controls and ensure compliance with statutory regulations and US-specific requirements, including audits, tax coordination, and reporting timelines. Support external audits and investor reporting as needed.

Cross-functional partnership. Collaborate with Sales, HR, Operations, and Legal to drive financial transparency, accuracy, and scalability for US accounts. Influence strategic decisions through financial data and scenario planning.

Process improvement. Identify opportunities for cost controls and operational efficiencies across US operations; implement scalable processes and automation where appropriate.

Role overview and required capabilities

We are seeking a senior finance leader with deep expertise in P&L management, revenue recognition, budgeting, forecasting, and sales compensation within a US-based, technology-driven environment. The ideal candidate will be a hands-on professional with a strategic mindset, capable of partnering with senior leaders and operating across time zones. You will own critical financial processes for the US operations, ensure accuracy and integrity of financial data, and deliver insights that drive growth and profitability.

Key capabilities include strong analytical and problem-solving skills, exceptional communication and stakeholder management, and an ability to manage multiple priorities in a fast-paced, high-growth company. Experience with SaaS, AI, or technology businesses is highly desirable.

Desirable skills and experience

Prior experience in SaaS, AI, or technology-driven organizations. Experience collaborating with US stakeholders and leadership teams across time zones. Strong attention to detail with a strategic, business-oriented mindset. Proficiency in Excel and ERP/financial systems (Zoho Books, SAP, QuickBooks, NetSuite, or similar). CA/CMA designation or MBA in Finance/Accounting is preferred.

Benefits and perquisites

Not specified in the posting.

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Gross salary $1600 - 2100 Full time
Consultor de Implementación Nómina [Contractor]
  • Rankmi
Excel Desarrollo Organizacional Payroll Software as a Service

Somos la plataforma que unifica en un solo lugar todos los procesos de Gestión de Personas —desde la Nómina, Talento, Beneficios hasta la Comunicación —. Todo rediseñado y potenciado con Inteligencia Artificial.

Misión del cargo

  • Responsable de implementar exitosamente en tiempo y forma el software para los clientes, aportando visión consultiva, gestionando riesgos, optimizando procesos y asegurando una correcta adopción de la solución, siguiendo los estándares y metodologías definidas por la empresa.

Apply to this job at getonbrd.com.

Funciones del cargo

  • Asegurar una comunicación fluida con el cliente y atender sus necesidades, fortaleciendo la relación y el compromiso hacia el producto.
  • Manejar de manera confidencial la información sensible del cliente durante la implementación.
  • Documentar cada fase del proyecto y mantener un control riguroso de calidad para asegurar que el traspaso al equipo de Servicio se haga sin errores.
  • Asegurar que las etapas de implementación se cumplan en los plazos acordados asegurando la calidad de las entregas, mitigando cualquier riesgo de retraso o cambio de alcance.
  • Liderar proyectos de implementación desde la planificación hasta la puesta en marcha. Realizar levantamiento de procesos avanzados, identificando riesgos, oportunidades de mejora y asegurando una ejecución en tiempo, alcance y calidad.
  • Configurar, parametrizar y personalizar los módulos SaaS de acuerdo con los procesos definidos por el cliente, considerando procesos de nómina local, desarrollo organizacional y legislación vigente.
  • Ejecutar la implementación de módulos contratados basándose en el SOW y la planificación entregada por el Project Manager. Validar que la implementación cumpla con los requisitos acordados y satisfaga las expectativas del cliente.
  • Capacitar a los administradores del cliente en el uso del software, usando los recursos de Rankmi Academy. Asegurar que el cliente alcance autonomía en el uso del software a través de pruebas y aprendizaje activo.
  • Documentar y actualizar toda la información del proyecto (Gantt, SOW, minutas). Formalizar el envío de entregables al cliente al cierre de cada etapa de implementación.
  • Realizar un traspaso detallado al equipo de Servicio para asegurar que el cliente reciba soporte completo una vez que esté en vivo.
  • Mantener una relación directa y consultiva con el cliente para garantizar su satisfacción durante el proceso de implementación. Actuar como punto de contacto principal durante la implementación y servir de enlace entre el cliente y los equipos internos.

Requerimientos del cargo

  • Título profesional de Ingeniería Comercial, Administración, Ingeniería Industrial, Recursos Humanos, Sistemas o carreras afines.
  • 3+ años de experiencia profesional en roles de implementación de software SaaS de Nómina en Colombia.
  • Dominio funcional de procesos de payroll/nómina local.
  • Conocimiento de módulos de Desarrollo Organizacional (DO).
  • Excel avanzado (excluyente)
  • Experiencia en implementación de software SaaS.

Condiciones

🤸 Work-Life Balance

  • Blended Working: Nuestro modelo de trabajo es híbrido en Chile, Perú y México. En el resto de los países, es 100% online.
  • Días de vacaciones adicionales para desconectarte y recargar energías.
  • Día libre para mudanza.
  • Flexibilidad en horarios laborales. Somos autónomos, sabemos que nuestros compañeros y clientes confían en que seremos responsables.

💖 We Care

  • Medio día libre en tu cumpleaños, en el de tus hijos/as, y/o cónyuge.
  • Permiso de postnatal adicional para padres.
  • Bonos por diversas ocasiones: programa de referidos, matrimonio/unión civil, nacimiento de hijo/as.
  • Porque nuestras mascotas también son parte de la familia, te ofrecemos un día libre en caso de pérdida.

✨ Rankmi Vibes

  • Dress code relajado.
  • Trabajo con metodologías ágiles y equipos multidisciplinarios.
  • Ambiente multicultural.

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Gross salary $3000 - 4000 Full time
Senior IT Operational Efficiency Leader – Store Operations
  • Coderslab.io
Agile DevOps ITIL Cybersecurity
Coderslab.io es una empresa dedicada a transformar y hacer crecer negocios mediante soluciones tecnológicas innovadoras. Formarás parte de una organización en expansión con más de 3,000 colaboradores a nivel global, con oficinas en Latinoamérica y Estados Unidos. Te unirás a equipos diversos que reúnen a parte de los mejores talentos tecnológicos para participar en proyectos desafiantes y de alto impacto. Trabajarás junto a profesionales experimentados y tendrás la oportunidad de aprender y desarrollarte con tecnologías de vanguardia.
En esta ocasion estamos buscando incorporar un/a Senior IT Operational Efficiency Leader - Store Operations con amplia experiencia en entornos productivos, capaz de diseñar, modificar y mantener integraciones y modelos de datos críticos con total seguridad y control del impacto, garantizando la continuidad operativa, la calidad de la información y cero impacto al negocio.

© getonbrd.com.

Funciones del cargo

Liderar y gestionar todos los servicios de TI que dan soporte a las tiendas minoristas, incluyendo TPV, redes de tiendas, dispositivos, aplicaciones y plataformas operativas.
Garantizar el estricto cumplimiento de los acuerdos de nivel de servicio (SLA), los objetivos de disponibilidad y los plazos de resolución de incidentes para las operaciones de la tienda.
Impulsar las iniciativas de modernización de TI de la tienda, incluyendo la actualización de hardware, las actualizaciones de software, la adopción de la nube y la simplificación de la arquitectura tecnológica de la tienda.
Supervisar las operaciones de soporte de tienda de nivel 1 a 3, garantizando una atención al usuario eficiente, una rápida resolución de problemas y una interrupción mínima del negocio.
Establecer y mejorar continuamente los procesos operativos, la monitorización y los KPI de rendimiento para los servicios de TI de la tienda.
Actuar como líder de escalamiento para incidentes críticos de la tienda, coordinando a los equipos internos y a los proveedores externos para garantizar una recuperación rápida.
Colaborar con los equipos de Operaciones de Tienda, Prevención de Pérdidas, Finanzas y Digital para alinear los servicios de TI con las necesidades del negocio.
Gestionar proveedores externos y prestadores de servicios, garantizando la rentabilidad, la calidad del servicio y el cumplimiento contractual.
Identificar oportunidades de automatización, autoservicio y monitorización proactiva para mejorar la eficiencia y reducir los costes operativos.

Requerimientos del cargo

  • Liderazgo y Estrategia:
    • Definir y ejecutar una visión clara para la eficiencia operativa en TI.
    • Alinear las iniciativas de eficiencia con las metas de negocio.
    • Gestión del cambio y comunicación efectiva con equipos y stakeholders.
  • Conocimientos Técnicos y de Procesos:
    • Dominio de la automatización de tareas y optimización de flujos de trabajo (workflows).
    • Entendimiento de metodologías como Agile, DevOps, ITIL.
    • Experiencia en gestión de infraestructura, servicios en la nube y ciberseguridad.
  • Optimización y Mejora Continua:
    • Identificar cuellos de botella y desperdicios en procesos.
    • Implementar y monitorear Indicadores Clave de Rendimiento (KPIs) como tiempo, costo y tasa de error.
    • Fomentar una cultura de mejora continua y experimentación.
  • Gestión de Recursos y Tecnología:
    • Maximizar el uso de la tecnología para reducir costos operativos.
    • Gestión eficiente de presupuestos y recursos tecnológicos.
    • Evaluación y gestión de proveedores externos.

Condiciones

Modalidad: Hibrida
Advanced English

Fully remote You can work from anywhere in the world.
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