Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We’re looking for a Product Support Specialist to join our Customer Experience team. In this hybrid support and sales enablement role, you’ll serve as an expert in Flock’s product offerings—both hardware and software—while acting as a critical bridge between prospective customers and our Sales team. You’ll answer the Inbound Sales line, engage with potential customers, generate and triage leads in Salesforce, and ensure every opportunity is followed up on by the right Account Executive (AE). You’ll also monitor support quality surveys, conduct proactive outreach to customers who report unresolved issues, and help define and improve processes that drive pipeline generation and customer satisfaction.

This role is ideal for someone who is passionate about public safety technology, has a knack for both technical and sales conversations, and thrives in a fast-paced, cross-functional environment. You’ll play a key role in ensuring that every potential customer receives a world-class first impression and that our internal teams are set up for success.

How you’ll make an impact:

• Serve as a product expert: Maintain deep knowledge of Flock’s hardware and software offerings to confidently answer questions from prospective customers and internal stakeholders.

• Speak “sales”: Engage with inbound prospects on the Sales line, qualify their needs, and communicate Flock’s value proposition in a clear, compelling way.

• Generate and triage leads: Create leads in Salesforce, accurately capture key details, and assign them to the appropriate AE for follow-up.

• Proactive customer outreach: Monitor support quality resolve surveys, identify customers who report unresolved issues, and reach out to ensure their concerns are addressed and their experience is positive.

• Process and workflow improvement: Collaborate with Sales, Support, and Operations to define and refine processes that streamline pipeline generation and ensure no potential customer falls through the cracks.

• Cross-functional collaboration: Work closely with Sales, Customer Success, and Product teams to surface customer insights, share feedback, and drive continuous improvement in both customer experience and sales outcomes.

• Documentation and enablement: Help document best practices, workflows, and FAQs to enable both internal teams and customers.

The Skillset

• 2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware/software environment

• Demonstrated expertise in technical product offerings and the ability to translate features into customer value

• Experience handling inbound sales or support calls and qualifying leads

• Strong communication skills—able to “speak sales” and build rapport with a wide range of customers

• Highly organized and detail-oriented; comfortable managing multiple priorities and tracking follow-ups

• Proficient with Salesforce (or similar CRM), and familiar with support tools like Zendesk, Jira, or Intercom

• Analytical mindset; able to spot trends in customer feedback and suggest process improvements

Nice to Haves

• Experience working with public sector or enterprise customers

• Familiarity with pipeline generation, lead management, or sales operations

• Experience in a hybrid support/sales environment

• Process improvement or workflow documentation experience

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Product Support Specialist at Flock Safety.

The First 30 Days

• Complete onboarding, shadow Sales and Support teammates, and learn internal systems and product workflows

• Begin answering the Inbound Sales line with supervision and coaching

• Audit current lead triage and follow-up processes; identify immediate improvement opportunities

The First 60 Days

• Independently handle inbound sales calls, generate and triage leads in Salesforce, and ensure timely handoff to AEs

• Proactively monitor support quality surveys and conduct outreach to customers with unresolved issues

• Collaborate with Sales and Support to refine lead management and follow-up workflows

90 Days & Beyond

• Fully own the inbound lead process, ensuring every potential customer is followed up with and no opportunity is missed

• Drive continuous improvement in pipeline generation processes and customer outreach

• Surface insights and recommendations to Sales and Support leadership to enhance the customer journey and sales outcomes

Salary & Equity

In this role, you’ll receive a starting salary between up to $70,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

We are hiring a Marketing Operations Project Manager to serve as a key execution partner to our Director of Market Operations. This role manages critical project workflows that drive portfolio performance, new product introductions (NPIs), and go-to-market (GTM) execution across multiple states and cross-functional teams. You will bring structure, clarity, and momentum to a fast-paced environment by ensuring the right products hit the market at the right time with the right input and accountability in place.

• Manage timelines, trackers, and cross-functional deliverables for new product launches and line refreshes.

• Drive weekly status updates, identify risks, and coordinate resolutions across Marketing, Sales, Ops, R&D, and Compliance.

• Maintain and continuously improve project tracking tools to ensure visibility, alignment, and accountability across stages.

• Prepare and organize inputs for portfolio review, demand planning, and launch excellence meetings. Track key performance indicators (KPIs), milestone completions, and project tiering criteria.
• Document and continuously improve workflows and handoffs across the product lifecycle from idea to in-market.

• Serve as a central point of contact for project stakeholders across departments and business units.

• Develop clear project briefs, presentations, and summary reports for leadership.
• Own the documentation process for approvals, packaging, and compliance readiness.
• Other duties as assigned.

• 3-5 years of experience in project management, commercial operations, or program coordination (CPG or cannabis experience is a plus).

• Proficiency in Microsoft Excel and project management software (such as Click-up, Wrike, Smartsheet, Monday.com, Asana, MS Project, or similar).
• Strong communication and organizational skills with the ability to translate complexity into clear action plans and timelines.
• Experience working in dynamic, cross-functional environments with shifting priorities.
• Familiarity with go-to-market processes, product lifecycle, and commercialization principles.
• Experience in a regulated industry such as cannabis, pharma, alcohol, or CPG strongly preferred.
• Knowledge of cannabis markets, including timelines, SKU complexity, or state-by-state differences.
• Exposure to Integrated Business Planning (IBP) or stage-gate innovation model.
• Background check required

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).

- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.

- Pet Insurance – Affordable coverage options to keep your pets healthy.

- Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.

- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

Environmental Factors:

This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments.  Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Physical Requirements:

- Able to push, pull, lift, or move a minimum of 50lbs

- Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time

- Capable of using hands and fingers to touch, handle, feel and pick

- Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines

- Utilize chemicals (such as bleach) to clean and maintain facility/equipment

- Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Go-to-Market Recruiter

We are seeking an experienced Go-to-Market Recruiter to join our Global Talent Acquisition team and drive the regional growth of our Commercial teams. At our company, we empower you to implement your ideas, take ownership of your career, and continuously learn. You'll experience a fast-paced, open-minded work environment that fosters innovation and collaboration. As a Senior Recruitment Business Partner, you will collaborate closely with our hiring teams to identify, attract, and hire top Commercial talent, playing a pivotal role in shaping the future of our growing organization.

What you’ll do:

• Collaborate with commercial teams to define hiring needs and develop comprehensive recruiting strategies for our EMEA offices; 
• Proactively identify and engage top talent through creative sourcing techniques, cultivate strong connections with candidates and ensure a positive hiring experience through clear communication and support;
• Own the entire recruitment cycle, from pinpointing essential talent gaps to managing candidate pipeline and closing offers.
• Stay current with industry trends to enhance sourcing strategies while fostering an inclusive hiring process that values diverse perspectives;
• Work closely with stakeholders to make data-driven hiring decisions and supporting smooth onboarding and integration of new hires;
• Multiply your experience and knowledge working closely with Recruiters in the global Talent Acquisition team. 

Who you are:

• You have a minimum of 7 years experience in Recruitment (full-cycle); 
• Passionate about Commercial Recruitment with a deep understanding of the (fin)tech landscape and candidate market;
• Utilize analytics to inform hiring strategies and improve recruitment outcomes;
• Highly self-motivated with the ability to define structure and prioritize tasks effectively;
• Proven track record of hiring for Commercial functions in EMEA; 
• Comfortable working with international teams while adhering to European working hours.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

The Client Success Portfolio Manager is an individual contributor responsible for supporting the retention and growth of a large portfolio of complex clients. Reporting to the AVP, Client Success, and working across The Client Organization (TCO) this person also has a matrixed manager reporting relationship to the Senior Director of Performance Optimization to advance Client Service Delivery Excellence. They are solution focused and adept at finding efficiencies to help the team scale. They are an expert in Client Success best practices as well as Included Health offerings.

• You will be accountable for supporting a portfolio of complex clients by working with CS Principals, CS Directors and the CS AVP.
• You will consolidate client / member escalations for RCA, resolution, close loop communication and theme identification.
• You will be responsible for managing clients directly, when the team is over capacity or has attrition, and when CS Principals are on leaves of absence.
• You will work collaboratively to progress retention and upsell work across our portfolio.
• You will customize client-specific reporting and marketing materials and generate insights to support client meetings including business reviews, strategy sessions, open enrollment, etc.
• You will have responsibility for unifying and scaling client-facing resources across the team, reducing repetitive tasks managed by CS Principals and allowing them to focus on client relationship management: risk mitigation, expansion and retention.
• You will lead Client Service Delivery (CSD) initiatives to improve effectiveness of TCO, to accelerate improvement of client and member experience under the leadership of the Senior Director of Performance Optimization.
• You will develop project plans, proposals, and reports on progress, while building and delivering regular reports and presentations in support of Client Service Delivery initiatives.
• You will develop clear, actionable content for TCO team to support consistent execution of tasks across the client lifecycle and in alignment with TCO Client Service Delivery initiatives.
• You will work cross-functionally leading workgroups in service of TCO CSD initiatives under the direction of the Senior Director of Performance Optimization.
• you will serve as the proxy for our CS portfolio and your CS AVP ensuring that client service delivery challenges are appropriately represented in the TCO CSD work.
• You will be accountable for gathering input from the team, sharing that input in workgroups focused on advancing CSD initiatives and keeping your AVP and team updated on priorities, progress, barriers and timelines. 

• 5+ years experience working with Fortune 500 clients with expertise in benefits and healthcare.
• Proven presentation skills and the ability to articulate a compelling value proposition, that delivers insights.
• Proven ability in managing difficult conversations with executive stakeholders.
• Proven experience in being accountable for decisions, actions, and processes needed to support long term client relationships.
• Proven experience analyzing and interpreting data and delivering insights that support value delivery for clients.
• Ability to travel up to 25%.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $85,320 - $110,910 + equity + benefits

Zone B: $93,852 - $122,618 + equity + benefits

Zone C: $102,384 - $133,092 + equity + benefits

Zone D: $110,916 - $144,183 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health (formerly Doctor on Demand + Grand Rounds Health) is seeking a 100% Remote Mental Health Therapist licensed in Texas to join our team of dedicated mental health clinicians, under the guidance of a Behavioral Health Supervisor. This 1099 Contractor role offers the opportunity to help redefine healthcare by providing compassionate, high-quality virtual care to patients across their healthcare journey. As a Behavioral Health Clinician, you will deliver individual therapy sessions through our cutting-edge telehealth platform, focusing solely on patient care and documentation. Our Clinical Operations team manages billing, scheduling, and onboarding, allowing you to dedicate your time to your clients. You'll have ongoing access to a supportive clinical team.

Responsibilities: Perform virtual remote counseling, psychotherapy, comprehensive mental health evaluations, compile patient medical data, including health history and mental status examination findings.

Determine and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.

Conduct monthly chart reviews as part of our peer review QA process, as assigned.

• 100% Remote, Work from home
• Schedule: Maintain control over your schedule w/ the ability to set your own hours
• High Patient Demand - Over 100M lives covered & growing. Partnerships with Google, Walmart, and Best Buy
• Fee for service model, all no shows/late cancellations covered at full rate
• Maximum Admin Support: Our staff handles scheduling, billing, credentialing, and patient verification
• Easy to use EMR with integrated video streaming capabilities, documentation templates, and patient management systems

• Ability to practice independently without ongoing clinical supervision
• Keep up-to-date with continuing education and knowledge of evidence-based psychosocial interventions
• Experience with technology and an understanding of digital tools and platforms
• Licensure in multiple states is highly valued
• Clinically licensed in state of primary residence

• Master's degree in Social Work from a CSWE accredited program
• 2+ years of unsupervised/post licensure psychotherapy treatment experience
• Active and unrestricted LCSW license in Texas

• Master's degree in Counseling from a CACREP accredited program
• 3+ years of unsupervised, post licensure experience
• Active and unrestricted LPC/LMHC license in Texas

• Master's degree in Marriage and Family Therapy from a COAMFTE accredited program
• 3+ years of unsupervised, post licensure experience
• Active and unrestricted LMFT license in Texas

The United States compensation for this independent contractor position is $63.09 per visit hour. Your recruiter will share more about the compensation for this role during the hiring process.

#LI-REMOTE #LI-TX #LI-TM1

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

The Company

2025 Deloitte Technology Fast 50 Canada Recipient 🏆

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We are currently seeking a Client Success Team Lead to join our growing team and help us exceed customer expectations. Within this role you will manage a team of support analysts, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will play a critical role in leading, guiding, and motivating the team to achieve their goals and deliver exceptional support to our clients. This role may require up to 50% travel.

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform annual performance reviews for your team members
• Collaborate with other team leads to identify training needs and develop solutions
• Assist in the recruitment, onboarding, and effective ramping of new team members

• Track key metrics for individuals and the team, such as response times, resolution rates, customer satisfaction ratings, and other metrics
• Prepare reports on team performance, client feedback and other relevant metrics identifying trends, patterns, and areas for improvement
• Implementing strategies to enhance team performance

• Serve as the primary escalation point for external/internal clients regarding issues that cannot be resolved by frontline agents
• Provide expert-level troubleshooting and resolution for complex technical issues
• Liaise with cross-functional teams to diagnose, troubleshoot, and find resolutions for critical issues that have a significant impact on the business, its operations, or its customers.
• Ensure client satisfaction by addressing and resolving their inquiries and concerns in a timely and efficient manner, while providing clear and effective communication throughout the resolution process.

• Provide consistent oversight on ticket progress to make certain client timelines and expectations are met
• Ensure the team follows established quality standards and adheres to company and departmental policies and procedures
• Conduct quality audits as well as ensuring product knowledge and technical skills are maintained across the team to support client demand and industry trends

• Continuously evaluate and improve client success processes, tools, and workflows, to enhance efficiency and effectiveness 
• Collaborate with other departments to streamline processes and deliver a seamless client experience
• Contribute and improve on effective internal business processes for support-related customer communication, queue management, prioritization, and assignment

• Ability to research and troubleshoot software and technical issues
• Experience working with Help Desk, Ticketing, or CRM Software
• Thorough understanding of modern web application support methodologies 
• Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
• Mastery of office productivity suites such as Microsoft Office and Google Docs

• 3 - 5 years of experience in the utility software industry
• 3 - 5 years people management
• Experience with CRM software (FreshDesk, Jira, Zendesk)
• Previous experience in leading a team of 5+ people
• Strong experience in relationship building
• Previous experience with CIS, ERP, EAM software applications

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


🧑‍💻 Stage 2: Take Home Assignment

The test has a 3-day deadline and focuses on assessing your skills in key areas related to the role. We’re more interested in your problem-solving approach than perfection


👥 Stage 3: 1-hour Final Interview 

If the assignment goes well, you'll move on to the final interview. You'll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration, so we'll discuss the assignment together. We’re interested not just in your final solution, but also in your thought process and how you got there.


🤝 Stage 4: Optional 15mins Meet & Greet with our Director of Client Success

This is a casual opportunity to meet Shelley, ask any questions you have about the role or the team, and get a feel for our company culture. There’s no pressure, it’s just a chance to connect and learn more about how we work.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment with flexible working hours across North America

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $500 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification 

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion 

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations 

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

We are looking for a Brand Designer who believes the website is the portfolio of a company’s identity. You have a strong understanding of visual storytelling and can translate our brand voice into a cohesive experience throughout our website and other collateral. You are able to work in a collaborative environment, where you’ll be expected to ideate and refine ideas with stakeholders. You’ll be expected to pass off and communicate your design for development. You will own our design system and ensure it is applied consistently, integrating modern AI-assisted workflows to maximize your creative time. You’ve worked closely with growth teams, and understand what it takes to test and iterate designs. You will dedicate 70% of your time to elevating our web presence and 30% to broader brand assets.

• Apply the brand identity to the marketing website, ensuring pages are visually stunning, on-brand, and easy to navigate
• Design high-impact landing pages that balance brand storytelling with performance marketing needs, utilizing AI to rapidly iterate on layout concepts and variations
• Collaborate with our Web Marketing team to ensure the visual integrity of the brand is maintained from Figma to the browser.
• Hand-off and see through the execution of assets to a development team
• Enhance our scalable design system in Figma that allows the marketing team to self-serve for smaller tasks without breaking the brand
• Design static assets for email campaigns, social media, and digital ads, leveraging AI tools to speed up production tasks like resizing and background extension

• 4+ years in brand or digital design at a SaaS company
• Bachelors with an emphasis in graphic design, or web design
• Exceptional grasp of typography, layout, and color theory. You know how to make a page look enterprise.
• Has experience working with web/CRO/growth teams to improve the web experience
• Mastery of Figma for web/layout and Adobe Creative Cloud (Illustrator/Photoshop). Familiarity with generative AI tools (e.g., Midjourney, Adobe Firefly, Gemini), for creating assetings, or moodboarding is a plus.
• You understand how brand design translates to code (grids, responsiveness, web fonts) but you will not be expected to write code.
• Working with tools like Spline or Rive is a plus
• An understanding of HTML/CSS is a plus
• Travel: 1% (i.e. annual company events, etc.)
• Compensation: $90,000 - 110,000 Base | Bonus eligible

💻 Recruitment Process

Interviews can feel unpredictable - we get that. Here is the expected process for this role:

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (30 minutes)

- Team Panel Interview (45 minutes)

- Chief Marketing Officer Interview (30 minutes)

- CEO Interview (30 minutes)

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognition programs 

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

We are seeking a dynamic and results-oriented Named Regional Account Executive to join our high-performing team. This role is responsible for driving revenue growth through strategic account planning, consultative selling, and strong collaboration with internal teams. The ideal candidate will be skilled in identifying customer needs, building strategic relationships, and executing sales strategies that deliver measurable value to healthcare clients. The territory is the state of Pennsylvania.

Key Responsibilities

1. Strategic Account Planning & Pipeline Development 

·       Develop robust, insight-driven account plans for named, high-potential accounts, balancing long- and short-term opportunities (including Develop & Retain accounts in our RADO model) 

·       Utilize whitespace analysis to develop targeted territory outreach strategies, events & campaigns. 

·       Incorporate insights from win/loss reports to optimize pipeline composition and align deal strategy to client potential and segment. 

2. Customer Engagement & Relationship Management 

·       Build tailored engagement strategies across multiple clients and stakeholders, expanding influence from operational contacts to senior and executive-level decision-makers. 

·       Adapt communication and consultative approach based on account size, buyer archetype, and clinical or operational priorities. 

·       Collaborate with Customer Success Managers to identify expansion opportunities during pre-sales, delivery, and post-launch  and to ensure long-term account value realization. 

3. Consultative Selling & Opportunity Management 

·       Lead thoughtful, insight-driven sales conversations that surface stated and unstated client needs, aligning PCC solutions to high-impact problems. 

·       Facilitate ROI and outcome-based selling by contextualizing PCC platform capabilities and the “Packaging for Optimal Value” model to support sales efforts within each client’s financial and care delivery model. 

·       Broaden stakeholder buy-in by elevating discussions from tactical features to strategic transformation and long-term value. 

4. Product Knowledge & Cross-Selling 

·       Maintain deep knowledge in PCC platform’s capabilities, new product releases, and healthcare policy trends (e.g., CMS, state regulations) relevant to the assigned region. 

·       Tailor solution sets based on payer mix, staffing model, financial drivers, and organizational priorities across clients in the assigned territory. 

·       Leverage internal SMEs and curated customer stories, webinars, case studies and clinical outcomes data to support the value narrative and inspire trust.

5. Negotiation & Deal Structuring 

·       Structure complex deals creatively using tiered pricing, phased deployments, and value-based packaging—minimizing unnecessary discounting. 

·       Confidently navigate legal and procurement discussions, including Master Service Agreements (MSAs) and Business Associate Agreements BAAs, to accelerate deal closure while protecting company interests. (Nice-to-have) 

·       Clearly communicate pricing models, ROI metrics, and financial trade-offs in customer-friendly language, supported by business case development. 

·       Consistently deliver bookings results that meet or exceed assigned quota by leveraging data-driven insights, dynamic pricing guidance, and optimized sales enablement tools.  

·       Collaborate closely with Customer Success to ensure smooth handoffs, sustained adoption, and high customer retention, aligning with value-based selling principles and long-term customer outcomes. 

6. Communication & Influence 

·       Synthesize complex product and business information into compelling, client-relevant stories that speak to both clinical and financial audiences. 

·       Differentiate between hard vs. soft savings, articulating impact through the lens of client priorities and industry language. 

·       Guide internal debriefs with POD team members post-client meetings to refine messaging and identify gaps or follow-up actions. 

7. Leadership & Collaboration 

·       Act as the primary account owner, orchestrating a cross-functional POD (including Solution Architects, CSMs, and Product SMEs) to deliver cohesive client value. 

·       Coordinate and contribute to Success Reviews, Success Plans, and Executive Briefings to ensure increased utilization and value realization across the client lifecycle. 

·       Support internal team enablement by sharing market insights, competitor feedback, and evolving client needs with sales leadership and marketing. 

Maintain strong performance across core metrics, including monthly bookings, Net Revenue Retention (NRR), client expansion, and NPS. 

• 3–5+ years of experience in B2B SaaS sales, preferably in healthcare, digital health, or care delivery platforms. 
• Proven track record of building high-value relationships and closing complex, multi-stakeholder deals. 
• Strong understanding of financial and clinical buyer dynamics within healthcare systems, payers, and post-acute care organizations. 
• Highly skilled in objection handling, personalized storytelling, business case development, and collaborative selling. 
• Familiarity with CRM and sales enablement tools (e.g., Salesforce, GONG, GONG Engage, Clari, 360 Insights). 

At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The Canadian on target earnings range (base salary + commissions) for this position is $163,000 - $178,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

You’ve Never Been Satisfied with “Good Enough.”

You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.

You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.

Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm.

Visit us here to learn more about ​Accenture Infrastructure & Capital Projects

• You'll develop and maintain standardized cost reporting frameworks and estimation tools.
• You'll review and validate project scope, estimates, and pricing submissions against demarcation matrices and WBS categories.
• You'll analyze Developers’ construction costs using benchmarks, parametric data, and market intelligence.
• You'll track design changes across estimate revisions, reporting cost and schedule impacts.
• You'll identify and integrate Value Engineering (VE) options to optimize project costs.
• You'll document all assumptions, exclusions, and deviations from Developer, A/E, GC, or Client estimates.
• You'll collaborate with procurement, commodity, and sourcing teams to ensure estimates reflect current market conditions'
• You'll provide ROM and construction-level estimates to support CAPEX planning, forecasting, and phasing.
• You'll interface with Client stakeholders and internal teams to align on estimates, program costs, and delivery.
• Remote: This role allows for remote work for the majority of your work hours.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Bachelor’s degree or equivalent (Engineering, Construction Management, or related field).
• Minimum of 3-4 years of cost management or estimating experience for Civil Projects
• Data Center construction experience required.
• Strong proficiency in Google Suite (especially Google Sheets) or Microsoft Excel.
• Highly organized and detail-oriented.

• Proficiency in CostX or similar tools
• Knowledge of emerging construction technologies and trends (e.g., sustainability) to guide cost-effective options
• Strong interpersonal and relationship-building skills, with the ability to collaborate across interdisciplinary teams

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure & Capital Projects LLP or one of our other legal entities - Accenture Infrastructure & Capital Projects, LLC or Accenture Infrastructure & Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details.